What are the after-sales services of fiber laser machines?

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 How important is the customer service of the fiber laser cutting machine？

Very important! Current fiber technology does not require the same level of maintenance as CO2 technology, but if a machine breaks down, it is imperative to get it back up and running as soon as possible.


CO2 lasers require extensive and time-consuming maintenance. It is not unusual for a service technician to be on site for up to three straight days. CO2 lasers require servicing every 12 months or every 2,000 operating hours. With increasing service life, the overhauls required (for example of the resonator, optical components, and beam path) increase.



In comparison, the maintenance of fiber laser machines is considerably less time and cost intensive. A fiber laser has fewer parts that require maintenance, which translates into real cost and time savings. Thus, the time required for maintenance and inspection of fiber lasers is significantly reduced and usually takes just a few hours.


However, both laser technologies require the service intervals to be adapted in the event of shift operation. Naturally, a laser cutting machine that is in operation 24/7 requires more frequent overhauls. This has an impact on both the maintenance costs and the downtime for servicing.



At the end of the day, the choice of a laser cutting machine should be based not only on the purchase price, but also on the total cost of ownership, calculated over the machine’s entire service life. Maintenance and energy costs as well as machine downtime should definitely be factored in. The energy costs, which can make up a considerable portion of the total annual expenses, are significantly lower with fiber lasers.

For all these reasons, potential buyers should obtain information about the availability and supply of spare parts, so their machine can be promptly repaired in the event of a breakdown. They should also clarify whether the supplier has a service technician stationed nearby who speaks their language.


When you use sophisticated, highly complex technologies, you have to reckon with hiccups. A laser cutting machine that is unable to cut because of a single damaged part is simply not an asset for the customer.

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